In Grupo HLA we are committed to protecting the privacy of our users and guaranteeing the security of personal information that we collect through our website.
This privacy policy describes how we collect, use and protect the personal information of users, as well as the rights they have regarding their personal data.
The person responsible for the processing of personal data collected through this website is HLA Lavinia Salud, S.Lu.
(hereinafter, Grupo HLA), with NIF B87316139 and registered office in Madrid, Juan Ignacio Luca de Tena Street, 12, 28027. For any consultation related to the protection of personal data, users can contact the DPO through the email dpo@grupohla.com.
The personal data we collect from users are treated with the following purposes:
1. Contact:Manage the identifying data (such as name, surname, DNI, telephone number and email address) of anyone who contacts Grupo HLA through the forms that makes available.
Likewise, such data will be treated in order to manage consultations, information requests, complaints and/or suggestions that any interested and/or patient makes us reach through the channels enabled for this purpose on our website and subsequently contact telematically (by phone or by email) in relation to the previous ones in order to maintain appropriate quality standards and offer a better service, in case of case, as well as for the management of appointments.
The provision of health care.
The legal basis of the processing of said data is based on the execution of the contractual relationship and/or in the consent of the interested party, as appropriate.
2. Work with us:Manage selection processes and evaluate candidacies for opportunities.
The legal basis of the processing of such data is based on the application of pre -contractual measures.
3. Access to "Patient Portal":Manage your access to the "patient portal", both for the processing of your registration and new patient and to allow interaction with the different functionalities available in the personal account that you have active, as well as subsequent data that could be generated through the aforementioned channel, in order to carry out the general administration of your account, the maintenance, fulfillment, development, control and management of the requests that are registered through the portal
HLA.
Through the registration in the private area and, through it, the following services can be managed, among others: appointments, authorizations, health card, virtual doctor, telemedicine services, as well as the modification of their personal or banking data.
In the event that the patient finds problems accessing his personal account on the indicated portal, he can use the chatbot that Grupo HLA puts at his disposal through the website indicating his name, telephone and email to obtain help in telematic way.
The legal basis of the processing of said data is based on the execution of the contractual relationship that the patient is part.
4. Provision of the video condisult, chat or other media of a non -face -to -face communication by Grupo HLA:Grupo HLA will deal and, where appropriate, will yield to third parties designated by the patient their personal data to provide the service of videoconsulta, chat or other made available by Grupo HLA to the extent that they are contemplated in the context of the provision of healthcare contracted by the patient.
In this way, the patient may, through the programs and applications downloaded to this purpose, communicate with the personnel in a non -face -to -face way and provide documentation in order to solve any questions that could arise in the context of the services provided by Grupo HLA.
The legal basis of the processing of said data is based on the execution of the contractual relationship that the patient is part.
5. Channel of complaints:We use the data to manage the ethical channel, communication and complaints based on compliance with a legal obligation.
6. Compliance with legal obligations:We process personal data to comply with the legal obligations that are applicable to us, including those related to data protection regulations.
These purposes are essential for the correct functioning of our services and to guarantee a satisfactory experience to our users.
7. Improvement of services and user experience:We process personal data to comply with the legal obligations that are applicable to us, including those related to data protection regulations. Cookies policy
These purposes are essential for the correct functioning of our services and to guarantee a satisfactory experience to our users.
The personal data collected will be preserved during the time necessary to comply with the purposes for which they were collected, as detailed in this Privacy Policy.
In general, the data will be kept while there is a contractual relationship with the user, and as long as the user does not exercise their right of suppression, cancellation and/or limitation of the processing of their data.
Once the contractual relationship is finished, personal data will be maintained duly blocked during the period in which legal or contractual responsibilities of their treatment could be derived, in accordance with current regulations.
Subsequently, the data will be deleted safely.
The conservation of the data will be carried out in accordance with the principles of data minimization and limitation of the conservation period, guaranteeing that only the data strictly necessary and during the essential time to comply with the legal and contractual obligations will be maintained.
Within the framework of our operations, it is possible that the personal data of the users are transferred to countries outside the European Economic Space (EEE).
These transfers will be carried out only when necessary for the fulfillment of our contractual obligations with the users or when we have obtained their explicit consent.
We ensure that all international data transfers are carried out in accordance with applicable data protection laws, in particular, the General Data Protection Regulation (RGPD).
Grupo HLA may carry out personal data only to entities, agencies or institutions that prove legitimate interest or compliance with a legal obligation, as well as insurance entities for the strictly necessary purposes for the coverage of the expenses incurred and covered in the contracted policy
In accordance with the provisions of the General Data Protection Regulation, the user may exercise their right of access, rectification, suppression, opposition, portability of their data, limitation of the treatment or not to be subject to automated decisions by making it known to Grupo HLA by means of a written application and referred well through email aimed at dpo@grupohla.com, or addressing the postal domicile indicated above, indicating as a matter of “data protection”.
Grupo HLA will respond to your request for the exercise of rights within a maximum period of one month from the receipt of the application.
This period may be extended for another two months if necessary, taking into account the complexity and number of applications.
In any case, the user may withdraw the consent at any time, in the event that he had granted it for a specific purpose, without affecting the legality of the treatment based on the consent prior to their withdrawal.
Finally, the user may file a claim before the Spanish Agency for Data Protection to enforce their rights.
However, in the first instance, he may file a claim before the data protection delegate, who will stir the claim within a maximum period of two months.
Grupo HLA reserves the right to modify this privacy policy at any time respecting current legislation on data protection and, in any case, will inform the user through the website or by other means so that he can know these modifications and continue using our services.